How it works
From the first call to a tidy site
Seven stages, with the permissions check and the written scope before the work rather than after it.
The process
What actually happens, in order
Nothing here is a promise about timing. Dates are agreed with you, because weather and the job before yours both move them.
- 1
You get in touch
A phone call or the enquiry form. What is useful at this stage is rough and practical: roughly how many trees, roughly how big, how close they sit to the house or the boundary, and what has prompted you to look at them. A photograph from a distance helps more than a close-up of the bark.
- 2
We come and look
Tree work priced off a description tends to be wrong, so we visit before quoting. We look at the tree, its condition, what is directly underneath it, and how we would get a chipper and a vehicle in. Access is usually what decides how a job is done, and it is the thing least visible in a photograph.
- 3
We check the permissions
Before anything is agreed we check whether the tree carries a Tree Preservation Order, sits in a conservation area, or is covered by a planning condition from a newer development. If consent or notice is needed, you hear it at this point rather than after the quote is accepted. We will tell you what the application involves.
- 4
You get a written quote
In writing, with the scope spelled out: which trees, what is being cut, and what happens to the timber and the brash afterwards. A quote that just says "tree work" is how disputes start. If you want options, for instance a reduction now against a removal later, we will price both so you can compare them properly.
- 5
We agree a date
Dates are agreed with you rather than promised in advance, because weather, wind and the job in front of this one all move things. Some work is seasonal by necessity: hedges and trees in use by nesting birds are left alone through the spring and summer, and some species are better pruned at particular times of year.
- 6
The work itself
On the day we set up, protect what needs protecting, and work to the agreed scope. If we find something once we are up in the tree that changes the picture, decay in a union, say, we come down and talk to you about it rather than carrying on and adding it to the bill.
Clearing down, and what is left
Brash is chipped and taken away, timber is cut and either stacked for you or removed, and the ground is raked over. Clearing down is part of the job rather than an extra. If you want the chip left for mulch or the logs left for firewood, say so when we quote and we will leave them.
Questions
About the process
The practical things people ask before booking work in.
Before you call
Our guides cover the decisions, not the sales pitch
Whether the tree needs work at all, when it should be cut, and whether you need the council's consent first. Worth a read before anyone quotes you.
Discuss your trees or your garden
Tell us what you are dealing with and we will arrange a time to come and look. No obligation either way.
- Office hours
- Monday to Friday, 09:00 to 17:00
Saturday and Sunday, closed - Based in
- Ash, Aldershot
Surrey GU12 6SD